Refund policy

Return and Refund Policy

At Bushel & Peck Children’s Consignment Boutique, many of our items are gently used, consigned, and one of a kind. We carefully inspect and describe each item before it is listed. Please review all photographs, descriptions, measurements, and condition notes before purchasing.

Return requests

Return requests must be submitted within 7 calendar days of delivery or local pickup.

To request a return, contact us at info@shopbushelandpeck.com and include:

Your name and order number
The item you would like to return
The reason for the return
Photographs when the item is damaged, incorrect, or not as described

Returns are reviewed and approved on a case-by-case basis. Items sent or dropped off without prior approval will not be accepted.

Return eligibility

To be eligible for consideration, the item must be:

In the same condition in which it was received
Unworn, unused, and unwashed
Free of stains, odors, pet hair, damage, or other changes
Returned with all Bushel & Peck tags and original packaging, when applicable
Accompanied by proof of purchase

Final-sale items

The following items are final sale and cannot be returned unless they arrive damaged, incorrect, or significantly different from the listing:

Clearance and final-sale merchandise
Items purchased during a final-sale promotion
Gift cards
Personalized or custom-made products
Undergarments, swimwear, feeding items, breast-pump accessories, and other personal-use or hygiene-sensitive products
Items specifically marked “Final Sale” in the product listing

Pre-owned and consigned merchandise

Gently used and vintage items may show minor signs of normal wear. Any known flaws will be disclosed in the product description and photographs whenever reasonably possible.

A return will not ordinarily be approved for a condition issue that was clearly disclosed before purchase, including normal wear associated with pre-owned or vintage merchandise.

Damaged, incorrect, or misrepresented items

Please inspect your order promptly after receiving it. Contact us within 48 hours if your order arrives damaged, you receive the wrong item, or the item is significantly different from its description.

Please include clear photographs of the item, packaging, and shipping label so we can evaluate the issue and make it right.

Return shipping

Customers are responsible for return shipping costs for approved preference-based returns, including fit, size, color, or change-of-mind returns.

Bushel & Peck will cover reasonable return shipping costs when an item is damaged, incorrect, or significantly misrepresented.

Original shipping, delivery, and handling charges are nonrefundable unless the return resulted from our error. We recommend using a trackable shipping service because we cannot guarantee receipt of packages without tracking.

Local returns

Approved local returns must be arranged in advance. Items may not be left at a pickup location or storage facility without a confirmed appointment.

Exchanges

Because most merchandise is one of a kind, direct exchanges are not guaranteed. When a return is approved, you may return the eligible item and place a separate order for another available item.

Refunds

We will notify you after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for us to inspect the return and process the refund. Your bank or card issuer may require additional time to post the funds to your account.

Returns that arrive used, washed, damaged, altered, missing tags, or otherwise ineligible may be denied and returned to the customer at the customer’s expense.

All sales are final after the applicable return-request period has ended.